Customer Services and Contact Us

Welcome to 8K8 Casino Customer Service Center, open 24/7, 365 days a year, offering top-notch service.

Nobody likes to visit an online gambling website that doesn’t offer instant assistance. Hence, we 24/7 support through various communication modes. You can click on the appropriate option to browse up-to-date contact details for any assistance. Or, you can also use the toll-free number on the website or communicate through the official email ID.

If you have any questions about our services or how we handle your information, please don’t hesitate to reach out to us through our chat facility on the contact us page. We strive to respond to all inquiries in a timely manner and are here to assist you whenever needed. In the event that you are not satisfied with our response, you can contact the relevant data protection supervisory authority for further assistance.

Or you have any inquiries about using our website, our game, payment method, register, deposit, etc.., Feel free to reach out to our customer service team through the following options for immediate assistance:

Click on the “Online Service” link to access our online customer service system and chat with our staff.

24/7 Customer Support

We believe that every customer deserves to be treated like a VIP. Our friendly customer support experts are always available to serve your needs. We are completely dedicated to making your gaming experience enjoyable at all times. Nothing is more important to us.

Customer Complaints

If you wish to make a claim or complaint. As a first step you should as soon as reasonably practicable contact our ‘Customer Support Department’.

We kindly ask you that your complaint/claim will be in writing and contain the following information:

  1. Account Username
  2. Your First Name and Surname
  3. Detailed explanation of your complaint/claim
  4. Specific dates and times related to your complaint/claim

If, having spoken to a member of the ‘Customer Support Department’, your query or complaint is not resolved. You can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with our decision within 72 hours.

If you are still unhappy with the decision made by us, and your issue is related to a Gambling Transaction. You are welcome to contact eCOGRA authorized, whose ruling shall be binding.

By using the eCOGRA service you agree to submit your request to them in the format requested on their Site. And include all the details they request you to include.

The eCOGRA policies and procedures, which are detailed on their Site, include the following:

Players must ensure that at least two weeks have passed since the problem began. And that all reasonable attempts have been made to negotiate a solution with the approved license holder.

Players may not request assistance if the dispute is being or has been considered by another certified provider or a court.

Players may not request assistance if the dispute arose more than one year ago.

eCOGRA reserves the right to decline any assistance if in eCOGRA’s opinion the dispute is frivolous or vexatious.

We say NO to Underage Gambling

We do not allow players under the age of 18 to gamble. This is stated in our Terms and Conditions. We use both automated and manual processes to verify the age of the customer registering the account. Any player under the age of 18 who registers an account will have their account closed immediately. 

We Encourage You to Play Responsibly

Gambling is a form of entertainment, but it should be enjoyed responsibly. It´s not a way to earn a quick buck. You should always avoid chasing losses and never play with money that you can’t afford to lose. And never gamble for money that should go towards rent, bills, or other expenses. You should check your activity regularly on the Balance page to keep on top of your money spent.

If you start to feel uncomfortable in any way due to your gambling, you should take a break from playing or even consider self-exclusion.

Address: 8K8 Doroteo Jose St, Santa Cruz, Manila, 1003 Metro Manila, Philippines

Hotline: +63-999 88 888

Email: [email protected]

Website: https://8k8t.com.ph