8K8 Casino Online FAQs
Get the answers to your Frequently Asked Questions about 8K8 Casino Online right here. Then get back to playing and having the most fun possible at our casino online!
What features can I find in the 8K8 Casino lobby?
The 8K8 Casino lobby is the start of your online casino experience. When you log in, the lobby provides an easy way for you to stay in the know about daily promotions. Such as spin the bonus wheel or browse through new games. You’ll see different gaming categories like slots, live dealer games and jackpots. See all the features in our video.
What makes a slot game popular?
A combination of factors such as exciting themes, engaging gameplay, potential for big wins. Unique bonus features can make a slot game popular among players.
Are all slot games in online casinos trustworthy?
It’s essential to choose reputable online casinos that use certified software providers to ensure fairness and security in slot games.
Can you win real money playing online slot games?
Yes, most online casinos allow players to deposit and withdraw real money while playing slot games.
Is there a strategy for winning at slot games?
Slot games use random number generators, so there is no guaranteed strategy for winning. However, managing your bankroll and choosing games with high RTP rates can increase your chances.
Can I play these top 10 slot games on my mobile device?
Yes, all of the mentioned slot games are available to play on both desktop and mobile devices.
How do I claim a deposit offer?
Go to the Daily Picks section of the side menu and choose the offer you would like to opt in for. Click ‘Deposit‘ and you will be redirected to the cashier to make your deposit with the offer. The correct bonus code will be automatically applied. So, there is no need to change what is already in the ‘Bonus Code’ field.
What offers do you have?
We have a huge variety of offers that are constantly renewed, from free spins to bonuses and other fun promotions. You can find available offers in your Daily Picks from the side menu when you are logged in.
Does 8K8 casino have a license to operate?
Yes, 8K8 casino is licensed and regulated. You can find more about our license at the bottom of this page.
On what devices can I play? Is there an app for 8K8 casino ?
Depending on your country’s availability we have apps in Play Store and App Store. Simply search for 8K8 casino’.
If there isn’t any app available in Play Store, can I get the app any other way?
If you’re using Android and our app isn’t available in Play Store, you can download it by clicking here
Can you win real money with online casinos?
Yes, you can win real money when you play certain online casino games. 8K8 offers a wide variety of online slots, sports, live dealer games and progressive jackpots. Like Super Age, Fa Chai game, UG sports, SBO sports, to all its players. These life-changing progressives often start at P100 and can be won with one lucky spin. The games can be enjoyed at any time with bets starting at P100 or less.
DEPOSIT
Where can I find my transactions (deposits/withdrawals) history?
You can find your transactions (deposits/withdrawals) history from the ‘Cashier’ section of the side menu, under ‘Transaction History’.
When I try to deposit I receive an error that I have exceeded my limits. But I don’t know of any limits, what can I do?
You can view existing limits on your account by clicking on ‘Cashier’ in the side menu. And then navigate to the ‘Responsible Gaming’ section.
Please contact your Payment Method Provider to check if they have set deposit limits for online casinos on your account.
If you have not set limits and are unable to deposit, please contact our Customer Support team for further information.
I made a deposit but there is no money in my account. Why?
Certain processors may take longer to process a payment than others. In some cases, it can take up to 3 days. Or there may be a delay and the funds are returned back to your wallet/bank balance. In the case that your funds have been deducted from your account but not credited to your player account. Please contact Customer Support and provide us with an official statement showing the funds deducted from your account.
What methods are available for me to make deposits?
We offer multiple deposit methods. Please check the ‘Deposit‘ page of the side menu to see details of which methods are available to you.
WITHDRAWAL
When I try to make a withdrawal, I receive an error message saying to “close all ongoing sessions”. But I do not have any games open, what can I do?
If you are unable to close ongoing sessions. You simply click on CTRL + ALT + DEL simultaneously to open the list of functions. Then select Start Task Manager where you will be able to ‘end task’. Reload the page and click the (X) of the open game, and this will close the ongoing session. If you are still unable to withdraw, please contact our Customer Support team.
Why was my money sent through a different payment method?
We aim to send the money back via your preferred payment method. There may be cases where we are unable to send funds to the chosen method. However, should this be the case, our Customer Support team will contact you.
Why can I only see ‘Wire Transfer’ on the ‘Withdraw’ page?
If you are only able to see ‘Wire Transfer’ on the ‘Withdraw’ page. This means that we are only able to send your withdrawal via this method. For other methods to deposit with, please check the ‘Cashier’ section for all available options.
Why I am not able to make a withdrawal?
Please make sure to check that you do not have any ongoing game sessions and active bonuses. You can view your active bonuses by accessing the ‘Cashier’ in the side menu. And then navigating to the ‘Active Bonuses’ section.
To avoid any delays, it is recommended to upload documentation proving your ID, registered address and ownership of specified deposit methods.
MY ACCOUNT
When will my account be reopened?
If you would like to re-activate your account, please contact the Customer Support team for more information and/or assistance.
I just created an account and received a message that I cannot deposit and play due to Self-Exclusion. Why?
When a Self-Exclusion is placed on an account. You have the option to Self-Exclude on current account only, or on all accounts under the license. If you chose this option, you will not be able to deposit or play on any other account under the same license.
I would like to close my account. How can I do that?
If you wish to close your account. You can use our ‘Player Limitation’ options. Which can be found in the ‘Responsible Gaming’ section in the ‘Personal Area’ section of the side menu. Please refer to the ‘Responsible Gaming’ section of our ‘Terms and Conditions’ page for more details.
Can I set limits on my account?
We take pride in providing a safe environment for your gaming experience. You can set your deposit limits under the ‘Personal Settings’ section of the ‘Cashier’ in the side menu. You can also set other limits on your account, such as limiting access to your account for periods of time. These features can be found in the ‘Account Limitations’ section. Please refer to the ‘Responsible Gaming’ section of our ‘Terms and Conditions’ page for more details.
Why can I not play for real money?
You can check your current limitations in the Responsible Gaming section under Personal Area in the side menu. If you do not have any limitations and can’t play for real money, please contact our Customer Support Team.
How can I make sure that I play responsibly?
Please see our dedicated page for Responsible Gambling here.
TECHNICAL ISSUES
My game is stuck. How can I close it?
We’re sorry to hear you’re experiencing some technical issues. The good news is it should be easy to resolve. If your game is frozen in the middle of a bet, we recommend clearing Cookies & Cache. And try to resume the game from a different browser/device. Don’t worry, your game and funds will be as you left them when you log in again.
Where can I find my game history/session ID/game ID?
Your Game History/Session ID can be found by clicking on ‘Cashier’ in the side menu. And navigating through to ‘Play History’. Both your Game ID and Session ID will also be visible on the Game Window itself.
My winnings haven’t been credited, why is that?
You may have been taking part in a tournament, where the winnings are not credited to your account, they go to the leaderboard for ranking purposes. Another possibility is that you may have seen your bonus credit amount. The payout from winning combinations during free spins are added in the ‘Bonus Credit’ section. The total Bonus Credit is multiplied by the denomination (and if applicable, the coin value) when all free spins are over and is added to your balance. Please check the ‘Game Help’ section to double check your payout. If you think you should have received a higher amount, please contact our Customer Support team.
I received a message that I had won a certain amount, but my account was credited with ZERO instead. Why is that?
Winnings from tournaments are not real money. The winnings from these spins will not go to your balance, these will be converted into points which count towards your ranking on the leaderboard of the competition. Top Players will receive the prize/s.