Terms and conditions of Use

This site’s operations are regulated by the Philippines Gaming Authority and is operated by PAGCOR. Under the gaming license issued by the Philippines Gaming Authority

Gambling can be addictive, please play responsibly.

Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records. 

1. Introduction

  • We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests. Please contact us via our Customer Services Department.
  • Please note that all telephone calls are digitally recorded and may be used as evidence at our sole discretion.
  • For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.
  • By checking the ‘I agree to the terms and conditions’ box when you register an account. You acknowledge that you have read, understood, agree with and will comply with all the terms and conditions. And you thereby enter into a legally binding agreement between you and us.
  • By using this Site and/or software you agree to these terms and conditions. And any other terms or conditions that we see fit to impose from time to time.
  • These terms and conditions are written in English. If these terms and conditions are translated into another language, the English version will prevail.
  • Your participation in the Games is at your sole discretion and at risk. By accepting these terms and conditions. You agree that you do not find the services we provide through our Site and/or software offensive, unfair or questionable. You also acknowledge that we are unable to provide you with any legal advice. Or assist you with any legal queries related to the legality of participation in remote gambling.
  • All fees and charges displayed in this document are in pesos (“PHP”).
  • We reserve the right to restrict access to all or certain parts of the Site in respect of certain jurisdictions.
  • We reserve the right to limit/refuse bets.

2. Legal Requirements for Playing the Game

  1. You must be at least 18 years of age. Or the minimum legal age in the jurisdiction in which you are viewing this Site.
  2. We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using our services. The documents we accept as proof of age are:
  • Copy of passport;
  • Copy of driving license; and/or
  • Copy of an official ID Card
  1. Only players who are resident in countries in which gaming is allowed are permitted to deposit money into a Real Money account. Or play in Real Money mode.
  2. Remote gambling is illegal in some jurisdictions. By accepting these terms and conditions. You acknowledge that you have checked the legality in your jurisdiction and it is legal to gamble online.
  3. By playing the Games. You acknowledge that you are doing so according to the laws that apply in the jurisdiction in which you are viewing this Web Site and/or using the software.

3. Information We Collect About You and How We Use It

  • We process information about you in accordance with our privacy policy. Our Privacy Policy forms part of these terms and conditions and contains details on the types of information we collect. And what we do with that information, which includes who it may be shared with and why
  • We are entitled to share the information we hold about you. Which includes personal data and gaming history, with regulators, and other bodies. Including the police, and law enforcement bodies to investigate fraud. Money laundering gaming integrity issues and to comply with our regulatory duties.

4. Grant of License

  1. The Site, the downloadable client available through the Site. Our apps and the Site as optimized for use on mobiles and tablets. All run on a series of programs which are either proprietary to us. Or are licensed by third parties to be able to offer you our services through the Site (“Software”).
  2. We grant you a license to use a single copy of the Software, and where applicable, the related documentation. Solely in accordance with and subject to these terms.
  3. You may neither sell, rent, lease, transfer. Or grant any other right of the Software, nor reverse engineer, decompile, or dissemble the Software.
  4. You may not disclose the Software to any third party, make derivative works based upon it. Or use it for any purpose except for the specific uses expressly permitted in the user documentation. Which accompanies the Software.
  5. The Software is available to you on an “As Is” basis only. And without any warranty or indemnity of any kind. The download and/or use of the Software and Services is at your own risk.
  6. You hereby acknowledge that how you use the Software is outside of our control. We shall not be liable to you or to any third party in respect of your receipt of and/or use of the Software.

5. Real Money Mode and Practice Mode

  1. By using the services offered through our site. You will be able to play in either the ‘Real Money’ or ‘Demo‘
  2. In ‘Real Money’, real money may be wagered and gained. To play in ‘Real Money’, you will be required to have funds in your bonus balance. Or pay funds into your account by any of the methods specified from time to time by us. All payments to and from your Account must be paid in the currencies listed in the cashier. All payments into your account must be from a payment source on which you are the named account holder.
  3. In ‘Demo‘, no real money is played. Funds played in ‘Demo‘  have no value in and of themselves and are kept separate from ‘Real Money’. If you notice the transfer of game features from Demo to Real, it is your responsibility to inform us immediately.
  4. It is not advisable to play ‘Real Money’  before trying ‘Demo‘. We recommend players practice in ‘Demo‘  prior to playing in ‘Real Money’.
  5. It is your responsibility to make sure that you read and understand all the rules and procedures of the games on the Site(s) prior to playing real money games.
  6. You hereby acknowledge that by betting you risk losing money.
  7. The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game. We recommend checking the game rules each time you play.

6. User Accounts

  1. The information you provide during account registration must be true, complete and up to date. You must provide your correct details, a valid address and contact e-mail in the registration process.
  2. A user is not allowed to register more than one account. Any withdrawal made from a duplicate account will be considered unauthorized and will be claimed back.
  3. All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect.
  4. If the details you supplied change, you must update us and send us proof of the new details.
  5. There are three types of “Accounts”:
  • Demo Account:does not use real money, and funds used to play hold no monetary value whatsoever. Your name, email and password are the only requirements to register for a Demo
  • Bonus Account: A Bonus account does not require the deposit of real funds. Your name, email (validated), address, contact details and other information are required to register for a Bonus account.
  • Real Money Account: to change status to a Real Money account, a minimum deposit amount is required as well as the initial registration requirements. The minimum deposit requirement is subject to change at any time.
  1. Your account is for your personal use only. You may not divulge Your Account details to anyone else’s or use anyone else account details. You may not sell, transfer and/or acquire accounts from other players.
  2. VIP points redemption to cash is only available for customers who have registered 

7. Transactions: Deposits

  1. All financial transactions will show up in your payment method statement.
  2. After depositing, you will receive an email confirmation of the transaction. We recommend that you print out and keep details of all transaction data. To avoid misconceptions and discussions at a later time.
  3. All deposits will be effective immediately as soon as we get a successful confirmation from the selected payment processor. After depositing, you will be able to play immediately in Real Money. It is unlawful to deposit money derived from ill-gotten means.
  4. Please note that documentation in the form of ID, utility bill/statement or copies of the front of your credit card may be required after any deposit.  
  5. We reserve the right to contact you to verbally verify any deposit made.
  6. We will carry out KYC procedures when you make a deposit.
  7. Any or all of the following Documents may be required as proof of Identity:
    • Copy of identification card(s)
    • Copy of Driver’s License
    • Copy of up-to-date Utility Bill clearly showing name and address
    • Bank statement
    • Signed Deposit Confirmation Form
    • Credit card statement (Showing the recent transactions which were made to us)
  8. We may, at any time, set off any positive balance on your Account. Or connected Account, against any amounts owed by you to Us.
  9. In the case that there is a processing charge for your deposit. You will be clearly informed about it during the deposit process.
  10. The following methods are available for depositing to your account. Note that some methods are not supported in some countries. But in the casino software you can see the methods available for your country. Credit/Debit Card (Visa, Mastercard, Maestro/Switch/Solo), Fast Bank Transfer, Instant Payments by G-Cash, Webmoney.

8. Services Suspension

We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

9. Change

We reserve the right to suspend, modify, remove or add content to the Site. Or the services offered via the Site at our sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered. As a result of any such changes made and you shall have no claims against us in such regard.

10. Artificial Intelligence Software

You agree not to use any artificial intelligence software (‘AI software’) while using the software and/or Site.

11. Inactive Accounts

  1. If an Account Holder does not log in to his Account for a period of 180 days. This Account will be considered an ‘Inactive Account’. We will remove 100P from the Account as an administration fee each month whilst the Account remains Inactive. The monthly administrative fee is subject to change. If the Account has less than 100P the entire amount will be removed and the balance will be zero. Once the balance reaches zero, no more Inactivity Fees will apply.
  2. VIP points must be converted within 180 days of them being granted, otherwise they will be removed.
  3. Players may recover funds from their inactive accounts by logging in and making a withdrawal request. In the case of blocked and excluded accounts, players will need to contact Customer Support to recover funds.

12. Incomplete Games

  1. If you lose your internet connection or abandon a game before it is complete. (for example during a special mode in Slots, or during a match in single player Blackjack). You will be able to complete the game by logging back in and opening the relevant game. If you do not do this within 14 days, the game will be closed. And any bet will not be returned and any potential winnings will be forfeited.
  2. If a game cannot be completed due to a fault with our gambling system we will extend the period for logging in to complete the game. If we do not manage to solve the issue within 30 days, any bet you made will be returned.

13. Responsible Gaming

We believe in providing a ‘protected entertainment environment’. It is an important part of our overall customer care program. Gambling in a protected environment should be an exciting and pleasurable experience exclusively for adults. We want you to enjoy your experience, so please play wisely and within your budget. Whilst the majority of people do gamble within their means, for some gambling can become a problem.

14. Affiliations or Interest of Directors, Management and Employees

Our employees, managers, directors, agents or consultants and their relatives are not permitted to register. (including spouse, parent, partner, child or sibling). Or to participate directly or indirectly in any of the Games.

15. Links to Third Party Sites

This Site may contain hyperlinks to web sites operated by persons other than Us. Such hyperlinks are provided for your reference and convenience only. You agree not to hold Us responsible for the content or operation of such web sites.

16.  Account Termination and Suspension

  1. If we suspect fraudulent activity, We may suspend your Account. With or without prior notice to you, in Our sole and absolute discretion.
  2. We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honored.
  3. We shall not be liable to you or any third party for any claims. Or damages arising out of any forementioned termination or suspension of the Account.

17.  Notices

  1. Any notice We give to you will be sent to the email address that you provided when you registered account. It is your sole responsibility to keep your email address updated and active.
  2. Unless otherwise specified herein, such notices or other communications shall be deemed received on the date delivered, if sent by email, and five business days after being sent, if sent by registered or certified mail.
  3. Each of the Parties hereto shall be entitled to specify a different address. By giving notice as aforesaid to the other Party.
  4. If you suspect/notice an abnormality on your account of any kind you must notify our Customer Support Dept. And stop playing until the issue is handled and confirmed to be remedied. If you continue to play before the issue is resolved, we shall have no liability for further losses. And no funds will be refunded retrospectively.

18. Governing Law

Any dispute arising in respect of, or in connection with, this Agreement. Its interpretation, execution, performance, or the Parties and their relationship. Shall be governed and determined exclusively in accordance with the laws of Philippines. And the courts of Philippines shall have sole jurisdiction.

19. Indemnifications

You agree to hold us harmless and indemnify us from and against any third party claim arising from. Or in any way related to, your use of the services. including any liability or expense arising from all claims, losses, actual damages, suits, judgments, litigation costs. And reasonable legal fees, of any kind and nature. In such a case, we will provide you with a notice of such claim, suit or action.

20. Entire Agreement, Modifications and Amendments

  1. This Agreement constitutes the entire Agreement between the parties with respect to the subject matter contained herein. And supersedes all previous and contemporaneous agreements, proposals and communications, written or oral, between Us and You.
  2. Any modifications to the Agreement shall be notified to You. And You shall accept the modifications before continuing using Our services. If any future modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site. Shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

21. Prohibited Practices

  1. Prohibited Practices are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant players concerned if they occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and we alone will decide any action we take in respect of any Prohibited Practices.
  2. You agree that You shall not participate in or be connected with any form of Prohibited Practice.

22. The Use of Google Analytics

We use Google Analytics for ‘analytical’ purposes, such as keeping track of user/customer browsing patterns and building a profile for a customized browser experience for you. Google Analytics is a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how customers use our Website.